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Size Chart
Bedspread | 150*200cm | 200*230cm | |
Blanket | 130*160cm | 150*200cm | 180*200cm |
Queen | King | Twin | |
3-piece Bedspread | 230*250cm 50*70cm 50*70cm |
250*270cm 50*90cm 50*90cm |
/ |
3-piece Duvet Cover | 229*229cm 51*66cm 51*66cm |
264*229cm 51*91cm 51*91cm |
/ |
3-piece Quilt | 225*230cm 48*74cm 48*74cm |
200*230cm 48*74cm 48*74cm |
150*200cm 48*74cm 48*74cm |
WHAT DELIVERY OPTIONS DO I HAVE?
When your destination country is the U.S., you can choose between Standard Delivery and Express Delivery.
STANDARD DELIVERY:
3-7 business days
Free Shipping
Standard delivery is free for all. The discount applies automatically at the checkout.
During peak seasons and promotional sales, delivery might take a little longer.
EXPRESS DELIVERY:
Currently unavailable
During peak seasons and promotional sales, delivery might take a little longer.
WHERE DOES Qucover DELIVER?
We deliver to U.S.& UK now.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
TAX AND DUTIES
Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
- Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Qucover in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN/EXCHANGE ADDRESS
13535 Marquardt Avenue, Santa Fe Springs, CA(Warehouse Address)
We’re available to support you via
Email: service@qucover.com
Service Tel: +1 269 475 4493
We strive to respond to your questions within 24 hours.
Customer service chat hours:
Monday - Friday: 9am - 18pm
Now available in English.